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Discreet Shipping & 1 Year Warranty & Customer Support: service@honeybunny.com
Discreet Shipping & 1 Year Warranty & Customer Support: service@honeybunny.com

FAQ

Shipping Information

1. Do you offer discreet shipping?

Yes, don't worry,all our packages are shipped discreetly. We pay highly attention to our customer's privacy and all our items are shipped in plain brown boxes.

2. When will I receive my package?

Online orders are usually shipped within 2 days of receiving the order. Most orders will be delivered within 10-15 days after shipment; be aware that this can vary depending on region. And the logistics companies we cooperate with: DHL, UPS, Fedex, etc

Orders and Returns

1. How long is the Honey Bunny warranty?

Honey Bunny comes with a 1-year warranty, valid from the date of purchase. If you have any problems during the peried, don't hesitate to drop an email to: service@honeybunny.com, thank you

2. I haven’t received my order

We are sorry to hear that you still haven't receive the product. Please contact us by service@honeybunny.com, we will check for you immediately.

3.Can I return the product?

We’re sorry to learn you’re not absolutely satisfied with your product. We endeavour to ensure that everything we produce is as pleasurable as it can possibly be, and since all our bodies are different, it can take some time to acclimatise to the unique sensations. Unfortunately, due to the highly intimate nature of our products, we are unable to accept returns once the packaging seal has been broken. We hope you understand that that’s in everybody’s best interest, and our goal is only to keep you, our customers, and our colleagues safe.

4. I have submitted a warranty / return request. How soon can I expect a response?

We will get back to you as soon as we have verified all information. This can take about 2 business days. Thank you for your patience ahead.

5. My item has become faulty

If your Cuddly Bunny is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy. ​

6. Do you offer a repair service?

We do not offer any kind of repair service due to hygienic standards. In order to serve you better, please let us know which product and what issue you are experiencing. With this information, we will be able to send you the appropriate troubleshooting techniques and, if necessary, our warranty information.

Payments

1. What payment types can I use?

We accept Visa Card, Paypal, Master Card, Discover, American Express, Diners Club International, etc. On the payment screen, there should be photos for VISA, MasterCard, ETC. You can click any cards to enter the check out page and fill the information of the card you want to use.

2. I can't make a payment

Thanks for reaching out to us. If you could not check out at this moment, please follow this steps to give it a try.

1).Try cleaning the cookies, using another browser like google chrome. 2).Change with another devices (cell phone, computer or pad) to see if it works. 3).Please also contact the bank for consulting if they accepts international charges.

4). If that doesn’t help, for any further questions, please provide us with a screenshot for it, the exact time, what devices and browser you use. Please keep me posted and I will report your problem to IT team and they will make efforts to fix it.