We take product quality extremely seriously. Every masturbator is thoroughly inspected before leaving our factory. Upon initial receipt of the masturbator, if there appears to be a defect or damage, please contact us immediately by sending pictures or video to email@example.com, and we will find the best solution for you ASAP.
Customer Service Time:
Business days: 24 hours
Weekends and holidays: 48 hours
Customers have the right to cancel the order before shipping without any reason.
To exercise the right to cancel, customers must inform our customer service representative (firstname.lastname@example.org) of the decision to cancel this contract by a clear statement.
Please note that the order cannot be canceled once the package is shipped from our warehouse.
As long as your HoneyBunny products are unopened and unused, you can return them within 14 days, 100% guaranteed.
The refund period will expire after 14 days from the day customers acquire, or a third party other than the carrier and indicated by customers acquire, physical possession of the products.
If customers want to return the products to us, customers shall send back the products to our warehouse in the same condition in which it was received. There is no right of return when the packaging is no longer in its original, complete, undamaged, and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened unless the product is found to be defective or broken when it is unpacked)
Please note that an item is not deemed defective just because you do not like it after receiving or using it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.
*Return processing time: 1-2 business days
*Cost of return: Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned products.
If you need to return the goods, please contact email@example.com.
Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be used for return or exchange. We will arrange it for you instantly after checking the situation according to your email. You need to keep the internal plastic packaging of the masturbator unopened.
Before returning the package, the customer must confirm the return process with our customer service representative (firstname.lastname@example.org). Packages that are returned without confirmation from our customer service representative will not be refunded.
Please contact us within 90 days after delivery so that we can replace a defective/incorrect item. After 90 days, we will not replace or refund defective/incorrect items.
1. If customers cancel orders, we will make a full refund for all payments received from customers without undue delay.
2. We will arrange a refund for the customer after receiving the returned products and completing the product inspection. (Please note that we will deduct 15% of the order amount as the product replenishment fee)
3. If there appears to be a defect or damage to the product after receiving the product, please contact us immediately by sending pictures or video to our customer service representative (email@example.com). We will arrange the re-shipment or a full refund of the product for you.
*Refund processing time: 1-3 business days