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Shipping Information

Our goal is to offer you the best shipping options.

*The order delivery is divided into two parts:

1. Order processing: We usually process all orders within 24-48 hours on weekdays and ship orders within 48-72 hours on weekdays. (Weekends and holidays are not considered business days)

2. Shipping: 6-10 business days (influenced by COVID-19, logistics may be slightly delayed.)

*Shipping fee

FREE SHIPPING FOR ALL OUR DOMESTIC ORDERS

*The logistics companies we cooperate with: USPS, UPS, FedEx, etc.

*The goods have not been received

If your box is delivered on the official website of the express delivery company, but you have not received the goods, don’t hesitate to get in touch with the express delivery company in time. HoneyBunny will cooperate with your actions sincerely.

*Receive and check your package

All products shipped from us must be in good packing and without any breakage before shipment after inspection. You need to check whether the package is damaged after you receive it.

1. If the carton of the outer package is open, or the outer package of the commodity is damaged;

2. If the outer box of the product you receive has noticeable water stains;

3. If the logistics information indicates that the package has been delivered, you still didn’t find anything. Check all possible locations, including porches, backyards, garages, and any areas where the package may have been placed, considering potential weather hazards, and ask anyone who may retrieve your package. 

Alternatively, you can take photos or videos as evidence immediately and check if the inner packing is damaged. Next, claim the logistics operator. If necessary, we will assist you in making a claim.

*Track your package

Once the package has been shipped, our system will send you the tracking number via email. Of course, you can also learn about the status of your package on your order page.

*The wrong package

If you feel that you have received the wrong product,

please provide the shipping company with the photo and video for a claim in time.

Once we confirm, we will arrange a reissue product for you.

*Return or exchange of package

If you need to return the goods, please contact service@honeybunny.com.

Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be used for return or exchange. We will arrange it for you instantly after checking the situation according to your email. You need to keep the internal plastic packaging of the masturbator unopened.

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